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About Us

Patient Experience (HCAHPS)

What is the Survey of Patients' Hospital Experiences (HCAHPS)?

HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is a national, standardized survey of hospital patients. HCAHPS (pronounced "H-caps") was created to publicly report the patient's perspective of hospital care. The survey asks a random sample of recently discharged patients about important aspects of their hospital experience.

The HCAHPS results posted on Hospital Compare allow consumers to make fair and objective comparisons between hospitals, and of individual hospitals to state and national benchmarks, on ten important measures of patients' perspectives of care.

HCAHPS was developed by a partnership of public and private organizations. Development of the survey was funded by the Federal government, specifically the Centers for Medicare & Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ).

In the chart legend below, click the HCAHPS questions which you would like displayed in the chart for a comparison between New Hanover Regional Medical Center, the North Carolina Hospital Average and the US National Average.  For all HCAHPS questions, a higher percentage score is better. 



New Hanover Regional Medical Center HCAHPS

Below is a trending of New Hanover Regional Medical Center HCAHPS scores over the three quarters indicated. Averages for NC and National are not yet available for comparison.  In the chart below high percentage scores are better.  Click the question(s) to toggle it's display on the chart below for comparison.

2131 S. 17th Street, Wilmington, NC 28401  |  910.343.7000