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Pender Memorial Hospital

Compliments & Concerns

Thank you for the opportunity to care for you or your loved one. During the time you spend with us, we hope that we will meet your needs and exceed your expectations.

If you have compliments or concerns, please ask to speak with the nurse in charge or the manager. After normal business hours or during weekends and holidays, please ask to speak with the nursing supervisor.

If the staff, manager or supervisor is not able to address your concerns, please ask to speak with the Patient Advocate (259-5451, Ext. 725) or the Administrator-on-Call. The hospital operator can help you reach either of these resources. Concerns, complaints or compliments may also be submitted in writing and addressed to the manager of the department that is involved, the Patient Advocate or the Hospital Administrator.

You also contact these external resources with your concerns:

A Medicare beneficiary (or a person on his or her behalf) who has a complaint regarding quality of care, coverage decision, or who wishes to appeal a premature discharge: 

Medical Review of North Carolina
Post Office Box 37309
Raleigh, North Carolina 27627
(800) 682-2650

A patient with a grievance may report to the following State agency, regardless of whether the complaint has been made to the hospital:

Division of Facility Services
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC  27699-2711
Phone:  1-800-624-3004


Grievances regarding discrimination can be sent to:

Officer of Civil Rights
Department of Health and Human Services
61 Forsyth Street, SW Suite 3B70
Atlanta, Ga.  30303-8909


Concerns regarding quality or safety may be reported to:

Division of Accreditation Operations
Office of Quality Monitoring
JCAHO
One Renaissance Blvd.
Oakbrook Terrace, Il  60181
Phone:  630-792-5636

 

Patient Satisfaction Survey

Following your stay in our hospital, you may receive a patient satisfaction survey in the mail.  Please complete and return this survey as this is the best way to tell us how you felt about the care you received.  This information helps us to improve our services to patients and our community.

 

New Hanover Regional Medical Center map
LOCATION
507 E. Fremont Street
Burgaw, NC  28425
910.259.5451
 
 
2131 S. 17th Street, Wilmington, NC 28401  |  910.343.7000